WHERE IS YOUR LOCATION?
Sucreebypreeta is located in Gaya Bangsar Condominium, Bangsar. Gaya Bangsar Condominium is right next to Menara Etiqa & Dataran Maybank and it's 3 mins walk from LRT Bangsar. For order collections, kindly meet me at the lobby. Do whatsapp me your ETA when you're on your way & I appreciate punctuality.
MY DELIVERY LOCATION IS NOT LISTED IN YOUR SHIPPING LIST, HOW DO I PROCEED IN CHOOSING DELIVERY?
If delivery location is outside my shipping list, customers will have to arrange 3rd party to collect the order on your behalf. This is because it's difficult to calculate a flat rate for certain large surburbs like PJ/Kepong/Cheras/Ampang etc. I use delivery services that is most convenient to me but it may not be convenient to customers because of delivery charges. It's difficult to manage deliveries on my end as I'm a one-woman show.
HOW DO I PLACE AN ORDER FOR SELF COLLECTION IN IPOH?
RM 10 handling charges includes dry ice and other packing materials needed to make sure orders come in the exact way orders are collected from KL.
ARE YOUR PRODUCTS MUSLIM FRIENDLY?
WHAT HAPPENS IF RECIPIENT IS NOT HOME AT THE GIVEN DELIVERY TIME?
Please allow 1-2 hours delivery window for all deliveries and please make sure someone is present during delivery. Failing which delivery person will send the item back to me. You can choose the following options:
Pick up the item from my place OR request for re-delivery with extra charges.
I do not promise, nor do I take any responsibility on, the freshness of the cake(s) after that.
WHAT HAPPENS IF I CANT SELF COLLECT AT THE SELECTED PICK UP TIME, CAN I REARRANGE PICK UP TIME?
Sucreebypreeta has the right to change pick up for all late orders. If I need to change the time frame under certain circumstances, I would contact you via Whatsapp.
CAN I ADD WORDINGS ON THE CAKE?
HOW LONG CAN I KEEP MY CAKES /CUPCAKES/PASTRIES IN THE FRIDGE?
HOW DO I TRANSPORT MY CAKE FROM YOUR PLACE TO THE VENUE?
I COMPLETELY FORGOT TO PLACE MY ORDER ON TIME, WOULD YOU STILL BE ABLE TO TAKE MY ORDER IN?
Please send me whatsapp us at 0124772901. Please wait for confirmation before making payment. Please note payment must be made immediately for all last min orders. Instant Transfers for Manual Online Transfer is highly appreciated.
CAN I POSTPONE/CANCEL MY ORDER?
I don"t do refunds if you change your mind or made a wrong order.
In the event, you want to cancel your order, Sucreebypreeta will issue you a credit note. Last min cancellation (less than 3days), no refund/postponement shall be entertained.
Refunds are made if we made a mistake/system error.
For cancellation/postponement of order must be made min 3 days before pick up.
I WANT TO TAKE MY CAKE OUTSTATION, IS IT POSSIBLE?
For ground transportation, we always advise customers to keep it in a cooler box or in well cooled environment (AC must be switched on at all times during transportation) and they must always be on a flat surface i.e floor.
For air transporation, make sure the cake boxes are kept securely in a bag and hand carried.