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WHERE IS YOUR LOCATION?

Sucreebypreeta is located in Gaya Bangsar Condominium, Bangsar. Gaya Bangsar Condominium is right next to Menara Etiqa & Dataran Maybank and it's 3 mins walk from LRT Bangsar. For order collections, kindly meet me at the lobby. Do whatsapp me your ETA when you're on your way & I appreciate punctuality. 

MY DELIVERY LOCATION IS NOT LISTED IN YOUR SHIPPING LIST, HOW DO I PROCEED IN CHOOSING DELIVERY? 

If delivery location is outside my shipping list, customers will have to arrange 3rd party to collect the order on your behalf. This is because it's difficult to calculate a flat rate for certain large surburbs like PJ/Kepong/Cheras/Ampang etc. I use delivery services that is most convenient to me but it may not be convenient to customers because of delivery charges. It's difficult to manage deliveries on my end as I'm a one-woman show. 

HOW DO I PLACE AN ORDER FOR SELF COLLECTION IN IPOH?

I will post announcements on my Instagram page. All orders are usually made in KL unless stated. 
Handling fee of RM 10 is applied to all orders for Self Collection in Ipoh. Collection address will be given you after proof of payment is received.
Please place orders correctly on the website and select Ipoh collection in the delivery dropdown box.

Note that all orders are for Self Collection ONLY, no delivery. I'm sorry. You can arrange for Grab to collect your order on your behalf.


RM 10 handling charges includes dry ice and other packing materials needed to make sure orders come in the exact way orders are collected from KL.

ARE YOUR PRODUCTS MUSLIM FRIENDLY?

Yes, all my products are muslim friendly unless stated in the product description. I use marine (fish) gelatine in products that require gelatine. I use products that most Muslim bakers use in their creations.


WHAT HAPPENS IF RECIPIENT IS NOT HOME AT THE GIVEN DELIVERY TIME?

Please allow 1-2 hours delivery window for all deliveries and please make sure someone is present during delivery. Failing which delivery person will send the item back to me.  You can choose the following options:

Pick up the item from my place OR request for re-delivery with extra charges.
I do not promise, nor do I take any responsibility on, the freshness of the cake(s) after that. 


WHAT HAPPENS IF I CANT SELF COLLECT AT THE SELECTED PICK UP TIME, CAN I REARRANGE PICK UP TIME?

Yes you can but I appreciate you to let me know max 24 hours before scheduled pick up time to reschedule your collection.
To be fair to you, me and other customers, I can only reschedule you only once per order. 
During peak periods (weekends usually), I unfortunately cannot accommodate to your request.
Sucreebypreeta has the right to change pick up for all late orders. If I need to change the time frame under certain circumstances, I would contact you via Whatsapp.


CAN I ADD WORDINGS ON THE CAKE?

I'm sorry but I don't write on cakes. Please select  Add-Ons  cake toppers. I do provide regular candles, please state how many in comments section below.


HOW LONG CAN I KEEP MY CAKES /CUPCAKES/PASTRIES IN THE FRIDGE?

Pastries like tarts, St Honore, choux puffs and fresh fruit base desserts are best eaten on the day itself or the next day. 
Cakes & cupcakes, on the hand, can be keep for max 3-4 days in an air tight container or the box is clingwrapped securely and kept away from food odour.


It really depends on how you keep it. It can be kept in an air conditioned room (16'C) for max 2 hours, away from direct sunlight/heat. 


HOW DO I TRANSPORT MY CAKE FROM YOUR PLACE TO THE VENUE?

Always keep cake boxes on the base of the car and NEVER on the cake seat as the base of the car is flat and more stable than the seat. You can keep the cupcakes on the car seat if you must but please have the seat beat around the box to secure the box. Always have the air conditioned switched on and it is advised that you keep the AC facing the cake.


I COMPLETELY FORGOT TO PLACE MY ORDER ON TIME, WOULD YOU STILL BE ABLE TO TAKE MY ORDER IN?

I might be able to!
Please send me whatsapp us at 0124772901. Please wait for confirmation before making payment. Please note payment must be made immediately for all last min orders. Instant Transfers for Manual Online Transfer is highly appreciated.


CAN I POSTPONE/CANCEL MY ORDER?

Yes you can postpone your order.:)
I don"t do refunds if you change your mind or made a wrong order.
In the event, you want to cancel your order, Sucreebypreeta will issue you a credit note. Last min cancellation (less than 3days), no refund/postponement shall be entertained.
Refunds are made if we made a mistake/system error.
For cancellation/postponement of order must be made min 3 days before pick up. 


I WANT TO TAKE MY CAKE OUTSTATION, IS IT POSSIBLE?

Yes definitely, our cakes and other items have travelled as far as Singapore on ground and US, Australia, India & Sri Lanka by air safely.
For ground transportation, we always advise customers to keep it in a cooler box or in well cooled environment (AC must be switched on at all times during transportation) and they must always be on a flat surface i.e floor.
For air transporation, make sure the cake boxes are kept securely in a bag and hand carried.